You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:
Nybrogade 28, st.
Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at firstname.lastname@example.org as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.
Unfortunately, we don't offer free returns, but we are happy to help with a return label, the amount will be retracted from the final refund.
Items of a certain size or fragility picked up in our shop at Nybrogade 28, st. 1203 Copenhagen must be personally delivered in the shop as well.
If you have received a gift, which has been bought from YŌNOBI and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.
Products purchased in our physical shop in Copenhagen, can be returned within 30 days and exchanged for another product or a gift card, no refund.
Sale items can’t be returned or refunded.
Classes bought at Yōnobi can be refunded within 24hours of purchase, after that the booking and payment is binding. If a class gets cancelled you will receive a voucher for a new class. We don't offer any refunds on our classes.
Gift cards, including pottery class gift cards, is valid for 5 years, and can't be refunded or exchanged.
If you have any questions about return and refund, do not hesitate to contact us.