CLICK & COLLECT
Our Copenhagen store is open for click & collect Tuesday - Friday from 11.00 - 18.00. Or Saturday 11.00 - 17.00. Click & collect is chosen at check-out. You will receive a confirmation fro our store once your order is ready for pick-up.
SHIPMENT TO DENMARK: 2-3 working days
Standard shipment (without home delivery) in Denmark is FREE from orders over 499DKK, under 499 shipping is 30DKK.
Home delivery: from 65 DKK
Office delivery: from 37 DKK
All shipments in Denmark are handled by GLS when ordering Yonobi will choose the nearest pick-up store in regards to your shipping address.
SHIPMENT EU: 2-3 working days
Orders over 499,- FREE for all EU orders.
Germany: from 85 DKK
Sweden: from 79 DKK
UK: from 99 DKK
Rest of Europe*: from 119 DKK
*Island or heavy shipment fees can be added on some orders.
SHIPMENT OVERSEAS & NON-EU COUNTRIES: 5-10 working days + custom handling
Due to a rise in shipping rates, we unfortunately offer free shipping for over seas-orders at the moment but we're working on getting a better deal so we can offer better shipping rates to our over-seas customers. In the meantime we thank you for your support, and your patience.
USA and rest of the world from 200DKK (up to 2 kg*)
*heavy shipment fees can be added on some orders.
We try to ship out all orders on the same day, during weekend and holidays small delays may occur.
Delays may occur when shipping outside the EU due to customs expeditions. Yonobi is not responsible for this delay. All orders are ship with track and trace, which will be updated along the journey when the package is in customs, the track may not be updated before it’s through. We recommend that you check via your local post office to locate and follow your package when it has left DK.
You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:
1152 Copenhagen K
Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at firstname.lastname@example.org as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.
Unfortunately, we don't offer free returns, but we are happy to help with a return label, the amount will be retracted from the final refund.
Items of a certain size or fragility picked up in our shop at Løvstræde 1, 1152 Copenhagen must be personally delivered in the shop as well.
If you have received a gift, which has been bought from YŌNOBI and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.
Products purchased in our physical shop in Copenhagen, can be returned within 30 days and exchanged for another product or a gift card, no refund.
Sale items can’t be returned or refunded.
Classes bought at Yōnobi can be refunded within 24hours of purchase, after that the booking and payment is binding. If a class gets cancelled you will receive a voucher for a new class. We don't offer any refunds on our classes.
Gift cards, including pottery class gift cards, is valid for 5 years, and can't be refunded or exchanged.
If you have any questions about return and refund, do not hesitate to contact us.