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Return and refund

Return and Refund

All ceramics bought online must be returned within 14 days. Remember to inform us about your wish of return. You are responsible for both delivery expenses and safe conditions of the item when shipped. We can make a refund if we receive the items in the same conditions as received. We recommend to track and trace your package when returning it to us because if lost we can't proceed with the refund. 

All orders must be returned to

Yonobi Studio

Ny Kongensgade 11, kld.

1472 København K

Items of a certain size or fragility picked up in our shop at Ny Kongensgade 11, 1472 Copenhagen must be personally delivered to the shop as well. 

Items bought at the store can be exchanged for 30 days, to a store credit or to other items.

If you have any questions about return and refund, do not hesitate to contact us.